1/2/2024 0 Comments Onyx gymYou will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. If ONYX Health Club 24/7’s facility isn’t used as the return address, you would become liable for any returned shipments you receive. Unclaimed returns get donated to charity after 4 weeks. When we receive a returned shipment, an automated email notification will be sent to you. The return address is set by default to the ONYX Health Club 24/7 facility. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report. Claims deemed an error on our part are covered at our expense. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! Return PolicyĪny claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. If that’s the case, please let us know at within a week after receiving your order. Though rare, it’s possible that an item you ordered was mislabelled. If you’re unsure which size would fit better, check out our sizing charts-we have one for every item listed on our store, in the product description section. If any of these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you.Ĭan I exchange an item for a different size/color?Īt this time, we don’t offer exchanges. Refunds are only offered to customers that receive the wrong items or damaged items. We don’t offer returns and exchanges on any opened consumables, but if there’s something wrong with your order, please let us know by contacting us at you offer refunds? Refund contact info - For all refunds please contact Charges - You will not be charged any additional fees for qualified returns. All apparel products must be returned in store and still have the tags attached and a copy of the receipt. Time - 7 days after delivery of the product Method of refund - To the same form of payment used Product condition - For all consumable products we are only able to accept unopened boxes, bags, or containers. We’ll get back to you with a resolution as soon as possible! Returns To help us resolve this for you quickly, please email us at within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’re so sorry if the product you ordered arrived damaged. If you have any questions about your tracking or shipment, drop us a line at received a wrong/damaged product, what should I do? You’ll receive a tracking link via email when your order ships out. Tip: Check out ONYX Health Club 24/7’s production footage to see how we fulfill specific products. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! We work with a print-on-demand drop shipper. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at rach with your order number. Stop by your neighbors in case the courier left the package with them.Ask your local post office if they have your package.Check your shipping confirmation email for any mistakes in the delivery address.What should I do?īefore getting in touch with us, please help us out by doing the following: My order should be here by now, but I still don’t have it. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. This fee is not in our control and is assessed by your local customs office. We work with an on-demand order fulfillment company with facilities worldwide!Īdditional customs and tax fees can occur on international orders. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. The shipping time depends on your location, but can be estimated as follows: When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Terms and Conditions & Return/Refund Policy Delivery
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